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Hackney Downs PCN
About Hackney Downs PCN
Primary care networks are groups of local practices working together. Hackney Downs PCN is one of 8 PCNs in City and Hackney.
Hackney Downs PCN encompasses 5 practices over 4 sites:
- Fountayne Road Medical Practice
- Healy Medical Centre
- Nightingale Practice
- Clapton Surgery and The Riverside Practice (at Theydon Road Health Centre).
These practices were chosen to work together as they were located in pre-existing 'Neighbourhood' areas.
These 5 practices meet regularly and work together; they share some staff and collaborate to deliver some services, such as Enhanced Access (early morning, evening and Saturday appointments).
Five local GP surgeries cooperating for the benefit of the community
PCNs also deliver additional patient-facing roles (ARRS) in primary care across a network, for example physiotherapists, pharmacists and social prescribers.
About the Neighbourhood
PCNs in City and Hackney were established in 2019 around pre-existing 'Neighbourhoods'. Community services such as district nursing, mental health and social care have been re-organised geographically into 8 Neighbourhoods, to enable a more coordinated approach between different teams in community and primary care. It creates opportunities for more direct engagement with local communities and allows local services to be delivered more flexibly according to the specific needs of our area.
Enhanced Access Hub Appointments (EA)
The PCN now provides early morning, evening and weekend appointments across 3 sites available for all patients registered with a Hackney Downs PCN practice, these are called Enhanced Access, and we call the practice sites ‘EA hubs’ when they run these sessions for all PCN patients.
There is a mix of GP, nurse, health care assistant and pharmacy appointments, which are either face to face or telephone. If you are registered at any Hackney Downs practice you can access these appointments at any of the PCN 'EA hub' sites. The health care professional will be able to access your notes and your usual GP will be able to see the consultation in your records. These appointments are best used for one-off appointments that do not require follow-up, as you will be asked to follow up with your own GP surgery if required. You can book these appointments through your own practice, the receptionist will need to ask a few questions to make sure your issue is appropriate for the EA hub service.
The following table shows the EA Hub sites, clinician type and appointment times each day.
Contact your own practice reception in the usual way you do to make an appointment, if you wish for an extended access appointment mention this and they can let you know what is available to book.
| Day | Morning: 7am to 8am |
Evening: 6:30pm to 8pm |
|---|---|---|
| Monday | Nightingale Practice (GP) |
Fountayne Road Medical Centre (GP/Nurse/HCA) |
| Tuesday | Nightingale Practice (GP) |
Fountayne Road Medical Centre (GP/Nurse) |
| Wednesday | Nightingale Practice (GP) |
Healy Medical Centre (GP/Nurse) |
| Thursday | Nightingale Practice (GP/Nurse) |
Healy Medical Centre (GP/Nurse) |
| Friday | Nightingale Practice (GP) |
Fountayne Road Medical Centre (GP/Pharmacist) |
| Saturday 9am to 5pm |
Nightingale Practice (GP/Nurse/Phlebotomist/Pharmacist) | |
| Sunday | Closed | Closed |
Additional Roles
Who works for Hackney Downs PCN?
The PCN is a collaboration of all these practices. A nominated GP and the practice manager from each practice meet monthly to plan and deliver services together. The PCN also have part time staff working specifically for the PCN. This includes an appointed clinical director who takes responsibility for delivering the contract, a development manager and admin support. The PCN also has clinical leads who support different projects within the PCN.
Clinical Director
Development Manager
PCN Coordinator
Care Home Lead
Inequalities Lead
PCN Administrator
Additional Roles Staff
Hackney Downs PCN supports a number of ARRS roles who provide services across the 5 practices. Some of these staff are based in one of the network practices, directly supporting the practice and some staff provide support across the whole network.
Patients can book appointments with these practitioners directly through their own practice, practices share clinical space, so patients may be offered an appointment at their own practice or at one of the other practice sites.
First Contact Physiotherapists
An experienced physiotherapist who has the advanced skills required to assess, diagnose and recommend appropriate treatment to people with joint, muscle and/or nerve pain. Contact your GP Practice to arrange an FCP appointment, the reception team will ask you some questions to check if this is the right service for you
Social Prescriber
Connects people to community groups, activities and statutory services for practical, social and emotional support.
Contact your GP reception team to request an appointment.
Well-Being Practitioner
Works longer-term alongside people facing multiple, complex challenges with physical and mental health and social problems who are not having their needs met by existing services.
Speak to your GP if you think this may apply to you.
Mental Health Occupational Therapist
Supports people with mental health needs that are impacting on their daily lives, but who don’t meet the threshold for secondary care. This may include managing symptoms related to mental health, exploring roles and meaningful occupations, and accessing other services where relevant.
Speak to your GP if you think this may apply to you.
Health and Wellbeing Coach
Supports people with lifestyle changes and the self-management of health conditions eg. Diabetes, weight loss, chronic pain.
Contact your GP reception team to request an appointment.
Pharmacists
Practice-based pharmacists can help with medication queries and reviews, repeat prescriptions for contraception and HRT, reviews of some long-term conditions (such as asthma, hypertension and depression) and minor ailments advice.
Contact your GP reception team to request an appointment.
Advanced Practitioner Pharmacists
Pharmacy Technicians
Voluntary Sector Care Coordinator (Better Together)
Help patients with additional support needs to coordinate their care eg. Booking transport, referring to social services and social prescriber, liaising with family & social services regarding care packages. Contact your GP reception team to request an appointment.
Care Coordinators
Help patients with additional support needs to coordinate their care eg. Booking transport, referring to social services and social prescriber, liaising with family & social services regarding care packages.
Contact your GP reception team to request an appointment.
Physician Associate (PA)
Healthcare professionals who work under the supervision of doctors to provide patient care. Their duties include taking a medical history, physical examination, diagnosing illness, analysing test results and developing management plans. They see people with a wide range of physical and mental health issues in both telephone and face-to-face appointments.
Every case is discussed and the plan agreed with a supervising GP.
PCN IT Lead
Hackney Downs PCN Sites
- Fountayne Road Medical Practice
- Healy Medical Centre
- Nightingale Practice
- Clapton Surgery and The Riverside Practice (at Theydon Road Health Centre).
News & Events
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