• We recommend checking the NHS help and advice website. Go to this NHS page and use the search box at the top right to look for your illness or condition.
• In the case of an emergency, always call 999. You can find information on when to call 999 here.
• For all urgent requests outside of our opening hours please call 111.

We aim to help you with your request on the same day (Monday to Friday). During busy periods, this may be within 24 hours.

If you make a request after 3.30pm we won’t normally get back to you until the next working day unless your problem is medically urgent.

For all urgent requests between 6.30pm and 08.00am, or at weekends, please call 111.

If you are having difficulty with the online system

Call us during our normal opening hours on 020 8985 8388

You may be asked to resubmit your online request on another day in order to consult with the appropriate clinician.  This is to help improve what we call “Continuity of Care” which is really important to us at the Nightingale Practice.  It helps us build up relationships with our patients and it also helps ensure that when results are back, and need to be discussed, issues raised in the first consultation are addressed. We therefore ask that if you know a clinician well, or if you have had tests arranged by a particular clinician,  that you follow up with that particular person – their availabilities are on this page.

If you still wish to consult with a different doctor, please specify this when you submit your form.

1. Submit your request via our online system and enter that you have an urgent medical problem. If you are unable to use the on-line appointment system call the surgery and explain to reception that you have an urgent problem
2. Reception will ask the nature of your problem and can then put you on the Duty Doctor list
3. The Duty Doctor will ring you back within 2 hours
4. The Duty Doctor will decide with you what you need, which could be:

·       Advice over the phone

·       An appointment at the surgery

·       A home visit if you are really not well

·       A referral to another service

This service offers you quick access to your GP practice, where they know you and have your full medical record. We recommend this service instead of going to A&E at the hospital.

Please click here for the duty doctor document.

For a routine home visit, that does not require urgent care, please submit a form on our online system before 11.00am on a day that your usual doctor works and say in the form that you would like a home visit when asked 'How would you like us to help?'. If you do not have access to the internet  call the practice on on 020 8985 8388 before 11am/

You can request an urgent home visit at any time during opening hours, but if after 11.00am, the doctor will judge if that visit needs to be on the day, or arranged for another time. 

Outside of our opening ours, and if urgent, please call 111 (or 999 in medical emergencies).

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.