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Practice Policies

confidentialityPractice Policies

Confidentiality

Confidential patient data is shared within our practice team and with other health care professionals to whom you are referred for care. These parties may also use your data for the essential purpose of clinical audit. Data disclosed will be kept to the minimum required to serve the purpose and if possible will be anonymised before disclosure.

All individuals with access to your data have a professional and contractual duty of confidentiality. 


Data Protection

As of 1st March 2000 the Data Protection Act 1998 came into force. This Act now permits access to all manual Health records when ever made, subject to specified exceptions. The Act also covers electronic records as well as manual. This Act governs all living patients.

For further information on how to obtain access to your records please contact Jill White Deputy Practice Manager


Non-Discriminiation

We provide care according to need regardless of age, gender, ethnicity, sexual orientation or mental or physical ability. 


Comments/Suggestion 

Comments and suggestions are always welcomed and you may use the forms and box provided in the waiting area to pass them on. Alternatively you may use the online form on our Contact Details page.


Complaints 

We operate a practice based complaints procedure, which allows where possible informal discussion about any difficulties in the hope of early resolution to every party’s satisfaction. In the event that the complaints Manager is away/busy our complaint procedure and forms are available from reception and should be addressed to :-
Jill White Complaints Manager. 


Zero Tolerance

This practice supports the Governments Zero Tolerance policy. Any patient found using threatening behaviour or abusive language whilst on the premises will be asked to register at another practice. 
  
 



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